Homeowner knowledge center

Chimney Sweep Guides Without the Sales Pitch

Learn what chimney contractors inspect, clean and repair; prepare a clear job brief; and compare companies on the same scope.

The Soot Signal Decoder

Start with what you can observe. Open a symptom for the safest useful next step and the scope to discuss with a chimney contractor.

Smoke enters the room

Stop using the appliance. Check alarms, move to fresh air if needed, and request a venting and appliance assessment—not only a cleaning.

Water or ceiling stains

Record when the stain appears. Ask for diagnosis across cap, crown, flashing, masonry and condensation paths before selecting a repair.

Strong smoky odor

Deposits, moisture and pressure conditions can contribute. Keep the appliance off if performance changed and arrange an inspection.

Brick faces or mortar falling

Keep people clear of falling material and request exterior masonry and water-management assessment. Avoid DIY roof access.

Emergency rule: for suspected fire or carbon monoxide, leave the property as appropriate and contact emergency services. This guide is not a remote diagnosis.